master12 Privacy Policy

At master12, your personal data is protected with SSL encryption and strict security measures. This page explains how data is collected, stored, used, and protected.

Last updated: 30 October 2026

This Privacy Policy ("Policy") is an agreement between master12 website (https://master12.vip) and users who access it ("user", "you"). By continuing to use this website, you are considered to have read and accepted the terms set out in this Policy.

1. Personal Data We Collect

master12 collects personal data in the following categories in order to deliver our services effectively.

1.1 Registration Information

We record any information you provide when opening an account, including your username, contact details, and payment information required for transactions.

1.2 Automatically Collected Information

Each time you visit the website, we automatically record the following technical data—

  • IP address and computer / mobile device type
  • Browser type and language settings
  • Pages visited, links clicked, and time spent browsing
  • Data collected via cookies and similar tracking technologies
  • Game history and deposit / withdrawal transactions

1.3 Payment Information

When you make a payment via KBZPay, Wave Money, AYA Pay, or bank transfer, we record payment transaction logs and related verification data. Full payment card details are never stored by us — they are handled directly by secure payment service providers.

2. How We Use Your Personal Information

master12 uses the personal information collected only for the following purposes—

  • Account registration, verification, and processing deposits / withdrawals
  • Keeping the gaming environment running smoothly and resolving technical issues
  • Anti-money laundering (AML) protection and fraud prevention
  • Communication through customer service (24/7 Live Chat and email)
  • Notifying you about policy changes or bonus offers (only if you wish to receive them)
  • Maintaining legal compliance

Your personal information is never sold, rented, or disclosed to third parties for advertising purposes.

3. Cookies and Tracking Technology

3.1 What Are Cookies

Cookies are small pieces of code stored in your browser by a website. The master12 website uses cookies for the following purposes—

  • Essential Cookies — Maintaining login sessions and saving financial settings
  • Performance Cookies — Measuring website speed and smooth operation
  • Functional Cookies — Remembering user preferences and language settings

3.2 How to Control Cookies

You can block cookies through your browser settings. However, please note that blocking essential cookies may cause issues with logging in and processing payments.

4. Sharing Personal Information

master12 shares your personal information with third parties only where strictly necessary to provide our services—

4.1 Service Providers

For payment processing, KBZPay, Wave Money, AYA Pay, and bank transfer service providers receive only the data strictly necessary to complete transactions. They are service providers who meet our personal information protection standards.

4.2 Legal Obligations

If a valid legal order is received, personal information may be disclosed to the extent required by the relevant laws and regulations. Should this occur, we will notify you in advance unless prohibited by law.

4.3 Business Restructuring

If a company merger or acquisition takes place, we will notify you in advance that personal information may be transferred. In any such event, the protections in this policy will continue to apply.

5. Data Retention Period

master12 retains personal information only for as long as necessary—

  • Account data is kept for the entire duration your account remains open
  • Payment records are retained for a period for financial auditing and fraud prevention purposes
  • Technical data (log files) is deleted within a short period
  • After account closure, only data that is strictly necessary is allowed to remain

6. Data Security Measures

To protect your personal information, master12 has put in place the following technical and operational measures—

  • SSL / TLS Encryption — All data transfers between the website and you are encrypted
  • Access Control — The number of staff who can access personal information is kept to a minimum
  • Firewall and Intrusion Detection — Servers are protected by a security system that monitors them 24/7
  • Data Separation — Payment information and gaming data are stored separately
  • Regular Audits — Data handling procedures are reviewed and updated on a regular basis

If any security breach occurs, we will notify you as quickly as possible.

7. Your Rights

Regarding master12's Privacy Policy, you have the following rights—

7.1 Right of Access

master12 will provide the personal data we hold about you upon request. To view it, contact us at [email protected].

7.2 Right of Rectification

You may request that we correct any inaccurate personal data. You may also update it directly through your profile settings.

7.3 Right of Erasure

If you wish to close your account, we will delete your personal data after verifying that all payment and legal obligations have been met. Data that must be retained by law may be kept until the required retention period expires.

7.4 Right to Object

If you no longer wish to receive marketing communications, notify us at [email protected] — we will action it immediately.

8. Minimum Age Requirement

The master12 website is intended for adults aged 21 and above ("21+") only. If we become aware that we have collected personal data from anyone under the age of 21, we will delete that data immediately. If you know that someone under 21 is accessing the site, please notify us at [email protected].

9. External Links and Third Parties

The master12 website does not contain links to external websites. Payment service providers (KBZPay, Wave Money, AYA Pay) operate separately under their own privacy policies. We recommend reviewing their policies when visiting their websites.

10. Policy Updates

We may update this Privacy Policy whenever we see fit. If changes are made, the "Last Updated" date on this page will be revised and, where necessary, a notice will be posted on the website. Continued use of the website after any updates means you accept the revised policy.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy, you can reach master12's support team—

  • Email — [email protected]
  • 24/7 Live Chat — click the Live Chat on the website to contact us directly

Our support team can assist you in Myanmar language. We take every inquiry seriously and handle it with the care you deserve as a valued player.

Privacy Policy FAQ

Yes, it is. master12 uses SSL encryption across the entire website. For KBZPay, Wave Money, and AYA Pay payments, we connect only through their secure gateways — full card numbers, PINs, and similar details are never stored on master12 servers.

Only when it is necessary to deliver our services (for example, processing a payment) or when required by a legal order. We never sell or rent your data to third parties for marketing purposes.

Data is kept for as long as your account is active. After your account is closed, data that must be retained for legal obligations — such as payment records — is kept for the required period; all other data is deleted.

Yes, you can. Contact us at [email protected]. Once payment and legal compliance checks are complete, your personal data will be deleted. Data that must be kept by law will be deleted once the required retention period ends.

It depends on the type. If you block performance and functional cookies, you can still browse the site. However, please note that blocking cookies required to maintain a login session may prevent you from logging in and completing payments.

First, email us at [email protected] or contact us through the 24/7 Live Chat on the website. Our support team can assist in Myanmar language and will handle your case seriously.